Frequently Asked Questions
Shipping Methods Available
Standard Shipping:
Affordable and reliable delivery to most regions. Ideal for non-urgent orders.
Express Shipping:
Faster delivery for urgent orders, ensuring your package arrives in the shortest possible time.
Same-Day Delivery:
Available in select cities for orders placed before the cut-off time.
Pickup Points:
Convenient collection from designated locations near you.
International Shipping:
For orders outside Kenya, with tracking options available for peace of mind.
Shipping methods vary based on location, product size, and delivery urgency.
You can select your preferred method during checkout.
Do You Ship Internationally?
Yes, We do
How Long Will It Take To Get My Package?
Delivery times on Shop Sphere Africa depend on the shipping method you select and your location:
Standard Shipping: Typically 3–7 business days within Kenya.
Express Shipping: Delivers in 1–2 business days for most urban areas.
Same-Day Delivery: Available in select cities if orders are placed before the daily cut-off time.
International Shipping: Delivery times vary based on the destination and chosen courier, ranging from 5–15 business days.
PAYMENT
What Payment Methods Are Accepted?
MOMO (Mobile Money), Bank Transfer, Crypto Currency
Is Buying Online Safe?
Yes, buying online on Shop Sphere Africa is safe. We prioritize your security by implementing industry-standard measures, including:
Secure Payment Options: Transactions are processed through trusted and encrypted payment gateways, ensuring your financial details remain confidential.
Buyer Protection: We offer policies that safeguard your purchases, guaranteeing you receive the item you ordered or your money back.
Verified Sellers: All sellers on our platform undergo strict verification to ensure they meet quality and reliability standards.
Data Privacy: Your personal information is handled in compliance with strict privacy laws, ensuring it is not shared with unauthorized parties.
How Can I Cancel or Change My Order?
On Shop Sphere Africa, you can cancel or change your order before it is processed or shipped. Here's how:
Log in to Your Account: Navigate to the "My Orders" section.
Select the Order:
Find the order you want to modify or cancel.
Request Changes:
Click "Cancel Order" or "Edit Order" (if applicable). You can update quantities, shipping details, or items.
Contact Customer Support:
If the option isn't available, reach out to our customer support team immediately via live chat, email, or phone.
Please note:
Once an order is shipped, cancellation or changes may not be possible. Returns or exchanges can be arranged per our return policy.
Do I need an account to place an order?
No, creating an account is not mandatory to place an order on Shop Sphere Africa. You can check out as a guest by providing your delivery and payment details at checkout. However, having an account offers several benefits:
Order Tracking:
Easily monitor your order status.
Faster Checkout:
Save delivery and payment information for quicker future purchases.
Exclusive Offers:
Enjoy personalized deals and promotions.
Order History:
Access past orders and receipts conveniently.
Creating an account is quick and enhances your shopping experience!
How do i track my order?
Tracking your order on Shop Sphere Africa is simple and convenient:
Order Confirmation:
After placing your order, you’ll receive a confirmation email or SMS with a tracking number and link to the courier’s tracking portal.
Log In:
Log in to your Shop Sphere Africa account, go to the My Orders section, and click on your order to view its status and tracking details.
Real-Time Updates:
Use the provided tracking number on the courier’s website for real-time updates.
Returning a product on Shop Sphere Africa is simple and hassle-free:
Returning a product on Shop Sphere Africa is simple and hassle-free:
Initiate a Return Request:
Log in to your account, navigate to "My Orders," and select the item you wish to return. Click on "Request Return" and follow the prompts.
Provide Proof of Purchase:
Ensure you have your order number and purchase receipt ready to verify your return request.
Eligibility Check:
Confirm that the product meets our return policy criteria, such as being unused, in original packaging, and within the return window (usually 7–14 days).
Shipping the Return:
Choose between dropping off the item at a designated return center or scheduling a pick-up. Shipping fees may apply for certain returns.
Refund or Replacement:
Once the returned product passes inspection, we will process your refund or send a replacement, based on your preference.